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Programme Specialist for Customer Excellence

1 week ago


Sydney, New South Wales, Australia Uber Full time

Community Operations is the heartbeat of Uber's #BuildWithHeart approach. We partner with customers, platform users, and partners at enormous scale to operationalise every new and existing product and idea.

The ANZ CX Team focuses on delivering exceptional customer experiences through policy creation, product launches, automations, and strategic initiatives. As an experienced programme specialist, you will oversee day-to-day customer operations, collaborate with our support network to enhance experiences, and lead cross-functional projects.

Your key responsibilities include managing high-escalation issues, driving experience improvements, and collaborating with stakeholders. To excel in this role, you must possess a passion for helping others, strong problem-solving skills, and excellent communication abilities.

We are committed to providing equal opportunities for everyone, regardless of gender identity, sexual orientation, cultural background, disability, age, or any other non-merit factors.