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Customer Service Professional Leader

2 weeks ago


Brisbane, Queensland, Australia APPRISE CONSULTING PTY LTD Full time
About Us

Primary Metals and Alloys, a family-owned company established in 1998, is Australia's leading supplier of copper, brass, stainless steel and aluminum.

We work closely with Australia's top companies to ensure our metals meet the highest quality standards. We deliver on time and at the right price, built on a foundation of excellent service and high-quality materials.

Our Commitment
  • To source metals from ISO accredited mills
  • To hold popular sizes in stock for prompt delivery across Australia and New Zealand

We strive to maintain long-term relationships with our customers, built on trust, reliability, and exceptional customer service.

About the Role

We are seeking an experienced Customer Service Manager to join our team of professionals in a full-time and permanent position.

This is a key role responsible for maintaining good customer relationships, overseeing and assisting with customer queries and concerns, and managing the day-to-day customer service function.

Duties
  1. Maintain positive relationships with customers through effective communication and issue resolution
  2. Oversee and assist with customer inquiries and complaints
  3. Process customer and supplier invoices using company software
  4. Provide regular customer summaries and reports
  5. Liaise with contractors and third parties to coordinate customer service outcomes
  6. Maintain accurate business records and perform account reconciliations
  7. Ensure adherence to company policies, procedures, and standards
  8. Coordinate personnel activities, including safety, training, and supervision
  9. Report to senior management to promote growth with customers and suppliers
Requirements
  • Customer service focused approach
  • Excellent communication skills, both written and verbal
  • Proficient in Microsoft Office (Outlook, Word & Excel)
  • Effective time management and organizational skills
  • Able to work independently and as part of a team