Fraud Prevention Specialist

2 weeks ago


Collingwood, Victoria, Australia Bank Australia Full time
About the Role

Bank Australia is seeking a highly skilled Fraud Analyst to join our Financial Intelligence Department. As a Fraud Analyst, you will play a critical role in protecting the bank and its customers from the inconvenience and financial loss of fraud and scam-related risks.

Key Responsibilities
  • Monitor fraud detection alerts and reports to detect fraud, prevent fraudulent attempts, and recover fraudulently obtained funds.
  • Investigate and complete simple fraudulent cases, including recovery of funds in line with relevant industry, scheme, and/or code guidelines.
  • Maintain updates and communicate in a timely manner with customers in relation to case status.
  • Collaborate with third-party suppliers supporting the bank's detection and prevention activity.
  • Liaise with law enforcement officers, including police, and other financial institutions.
  • Educate customers who have been victims of fraud or scam events.
  • Actively contribute to team activities, including relevant training and continuous improvement.
Requirements
  • Experience in and passion for fraud and investigation.
  • Banking sector exposure and experience, or relevant financial services.
  • Excellent communication skills (interpersonal, verbal, and written).
  • Customer orientation and focus on outstanding service.
  • A positive, collaborative, and team player attitude.
  • Investigative, analytical, and problem-solving aptitude.
  • Proven ability to be adaptable and prioritize work to meet deadlines.
  • Relevant tertiary or diploma qualification preferred.
  • Commitment to Bank Australia's purpose, aspiration, values, and brand, as well as the B Corp ethos.

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