Customer Experience Manager

6 days ago

Adelaide, South Australia beBeeLeadership Full time $80,000 - $120,000

Job Title:

About the Role:

This key leadership position plays a vital part in directing a team of sales and service professionals, motivating them to excel in customer experiences and drive store results. They will coach and mentor teams to foster strong connections and deliver seamless solutions.

Key Responsibilities:

  • Lead, inspire, and develop a diverse team to create memorable customer experiences
  • Achieve all commercial objectives related to sales, profit, and customer satisfaction
  • Develop strategic partnerships with brand partners
  • Keep customers at the heart of everything and ensure teams adhere to high service standards
  • Represent the company positively in the market as a custodian of its iconic brand
  • Proven ability to coach, develop, and grow the capability of people/teams
  • Unwavering commitment to delivering exceptional customer experiences
  • Ability to collaborate and influence various stakeholder groups and brand partners
  • Consistent track record of achieving excellence against commercial objectives including customer satisfaction
  • Ability to adapt quickly to changing business needs
  • High commercial acumen with a growth mindset to drive growth across the organisation

Why Work for Us?

A competitive remuneration package, generous employee discounts, additional day off for birthday, supportive environment for personal/professional development, opportunities to support community partnerships, and ongoing training and development.

About Us:

We are a leader in innovation and progress, established in Australia's fashion and lifestyle industry. Our vision to inspire like no other drives us to continue our legacy in our purpose to be the destination that inspires, with unique experiences and services.

We are Customer Obsessed; dedicated to understanding and delighting customers with seamless solutions as one team. We care for our people, customers, partners, and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value unique skills, and be accountable for decisions. We constantly seek Innovative ways of improving, changing, and exploring ways that we can inspire.

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