Host Responsibility Coordinator

1 month ago


Adelaide, South Australia Skycity Entertainment Group Full time

SkyCity is seeking a Host Responsibility Coordinator to oversee the well-being of our customers, monitoring for signs of problematic gambling behaviour or alcohol-related issues. This crucial role involves cultivating strong relationships with customers and colleagues to foster a safe and responsible gaming environment.

Key responsibilities include:

  • Monitoring customers for signs of problematic gambling behaviour and/or alcohol-related issues
  • Building professional relationships with customers, staff, and external services as required
  • Negotiating realistic outcomes to support people to play within their means
  • Providing support to staff in the identification and reporting of gambling-related harm
  • Reporting to senior staff and regulators as needed on Host Responsibility activities

Requirements include:

  • Autonomy and ability to work a 24x7 rotating roster
  • Outstanding negotiation, written, and communication skills
  • A genuine desire to help people change for the better
  • A warm, empathetic, and approachable personality
  • A high level of integrity and confidentiality

Benefits include:

  • Free employee meals available at our employee restaurant
  • In-house dry-cleaning service, which is also available for personal use at a discounted rate
  • Subsidised car parking and public transport tickets
  • Discounts available across SkyCity Adelaide outlets
  • Employee reward and recognition programmes
  • Fantastic career and professional development opportunities

SkyCity values diversity and is committed to creating an inclusive workplace. We welcome applications from candidates who share our values and are passionate about making a difference in the gaming industry.



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