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POS Systems Deployment Specialist

1 week ago

Melbourne, Victoria, Australia Liven Full time
Revolutionizing Hospitality with Cutting-Edge POS Technology

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. Our platform helps businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments.

We're passionate about innovation and enhancing the industry with AI-enriched data insights and automated process management. Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.

About the Role

This role is pivotal for our continued growth in the Sydney market, focusing on technical excellence, client satisfaction, and successful project delivery. As a Systems Implementation Specialist, you will be responsible for managing the seamless implementation of Liven's POS solutions for enterprise clients.

Your Key Responsibilities:
  • Oversee the full lifecycle of POS system implementation, from planning and scoping to execution, delivery, and post-deployment support.
  • Engage directly with clients to understand their business needs, translating these into technical and functional requirements for system customization.
  • Customize and configure the POS system to meet specific client requirements, ensuring an optimal fit for their operational needs.
  • Manage hardware setup, software installation, and full system integration, ensuring all components work seamlessly.
  • Provide both on-site and remote support throughout the installation process and post-deployment to troubleshoot and resolve any technical issues.
  • Act as the primary technical advisor and trainer for clients, conducting training sessions to ensure they can confidently use Liven's POS solution.