Software Implementation Consultant

5 days ago

Melbourne, Victoria, Australia beBeeBusiness Full time $100,000 - $120,000
Implementation Specialist

You will be responsible for the successful implementation and training of our suite of products to new and existing clients. This includes optimizing the implementation process by following and improving upon implementation procedures, engaging with customers to consult and ensure implementations are strategically planned based on customer needs.

Responsibilities:

  • Train traditional customer workflows, enabling customers to adopt our products in their business
  • Provide data & design services to customers such as creating reports or output documents
  • Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients
  • Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors
  • Develop and maintain product knowledge, including staying up to date with recent product releases
  • Leverage intermediate business acumen and industry insights to provide effective outcomes for customers
  • Contribute to customer outreach campaigns and facilitate feature-based workshops or group learning as required
  • Facilitate training sessions using a variety of online or face-to-face formats

Requirements:

  • Proven experience in software implementation, consulting, or customer training
  • Delivering software training in both onsite and remote settings
  • Strong understanding of business process mapping
  • Familiarity with CRM tools
  • Excellent interpersonal, communication, and problem-solving skills
  • Ability to travel as required for onsite training and implementation support
  • Experience in the trades, construction, or field service industry is a strong advantage
  • High attention to detail and organisational skills

Our team values diversity and inclusion, we are an equal opportunity employer and welcome applications from underrepresented groups.

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