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ICT Support Manager

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Adelaide, South Australia beBee Careers Full time
Job Summary

This is an opportunity to lead a team in delivering exceptional ICT Service Desk support, ensuring customers receive high-quality services. The role involves coordinating and evaluating first-level ICT support functions, managing workloads, and developing knowledge resources.

Main Responsibilities
  • Service Delivery Management: Plan, execute, and monitor the delivery of high-quality customer-centric ICT Service Desk support functions.
  • Tactical Operations Leadership: Coordinate, implement, and evaluate strategies and operational initiatives for the ICT Service Desk.
  • Team Leadership: Lead, manage, and motivate a high-performing team skilled in delivering customer-focused support across all department customers.