Launceston Parts Specialist

16 hours ago

Launceston, Tasmania, Australia beBeeCaterpillar Full time $65,000 - $85,000

At a Caterpillar Dealer, we've served customers for almost 100 years through mutual growth and success.

A key opportunity exists for an experienced Parts Advisor to join a motivated team in Launceston, allowing you to grow your career while providing exceptional service.

About the Role

The primary responsibility will be to deliver outstanding customer service by ensuring accurate and timely information regarding all parts needs. You'll work closely with a supervisor, collaborating on a rotating roster that includes some after-hours support.

A typical day involves:

  • Handling enquiries via phone and in-person
  • Locating Cat parts for customers and technicians
  • Following up on outstanding jobs related to parts inquiries and customer concerns
  • Interpreting system-based parts using digital resources
  • Performing warehouse tasks (receiving, order picking, and dispatch)
  • Ensuring company processes are followed for parts sales transactions
  • Assisting with stock maintenance

About You

You require a genuine passion for customer service, a willingness to learn, and a desire to become proficient in earthmoving or automotive mechanics. To succeed, you should possess:

  • Mechanical knowledge and experience
  • Excellent communication skills
  • Proficiency in Microsoft applications
  • Experience working with systems/databases
  • Exceptional organisational skills
  • Bonus points if you have knowledge of Caterpillar products

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