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Senior Customer Service Representative

1 month ago


Territory of Ashmore and Cartier Islands, Australia Bradnam's Windows and Doors Full time
About the Role

As a key member of our team, you will provide exceptional customer service to our growing department in Ashmore. You will positively contribute to the daily requirements of the Branch by providing great customer service and accurate information to internal and external customers.

This role involves a variety of duties, including:

  • Providing effective and timely responses to customer requests and contributing to sales targets;
  • Continually developing and improving knowledge of Bradnam's products and remaining up-to-date with current building codes;
  • Identifying areas and functions within sales that can be improved;
  • Understanding and working with our credit department and actively supporting fellow members of the customer service team;
  • Demonstrating and upholding a commitment to safe work practices and complying with all site requirements regarding mandatory PPE, sign-in processes, and other procedures.

The successful candidate will ideally have previous administration experience in a customer-focused role, approach every task positively while demonstrating a commitment to safe work practices, and thrive when working as part of a team.

Benefits

We offer:

  • A job security environment with a family company;
  • Opportunities for development and career growth within Bradnam's Group nationally;
  • Employee discounts on Bradnam's windows and doors;
  • 17.5% Annual Leave Loading during periods of annual leave;
  • Collaborative leadership teams who lead by example and live the 'Bradnam's Difference';

To succeed in this role, you'll need to exhibit a positive, self-motivated attitude and enjoy collaborating with a team to ensure desired commercial outcomes.

Estimated Salary Range

$60,000 - $80,000 per annum, depending on experience, based on a 38-hour week and Monday to Friday schedule.