Customer Success Manager | Composable Commerce Expert

2 weeks ago


Melbourne, Victoria, Australia commercetools Full time

We are seeking a highly skilled Customer Success Manager

Senior Customer Success Manager

to join our team in Australia. As a key member of our Customer Success department, you will play a vital role in driving customer satisfaction and success with commercetools.

The ideal candidate will have a proven track record of delivering exceptional customer experiences, identifying business opportunities, and building strong relationships with customers and internal stakeholders.

Key responsibilities include:

  • Create and maintain diverse customer relationships
  • Manage high-value customer accounts
  • Identify business opportunities and drive customer growth
  • Develop strategic customer account plans
  • Facilitate business reviews and communicate value realization
  • Provide strategic insights and recommendations to customers
  • Build relationships with senior executives and internal teams
  • Educate customers on new features and adoption
  • Maintain real-time understanding of customer adoption and requirements

You will work closely with our Sales, Support, Product, and Marketing teams to deliver continuous improvements and ensure successful renewals.

To succeed in this role, you will need:

  • 5+ years of experience in Customer Success, Technical Consulting, Training, or Pre-sales within a SaaS environment
  • Recent retail or e-commerce experience, including technical knowledge of e-commerce solutions and familiarity with MACH-based composable commerce solutions
  • Excellent communication skills and a high degree of customer orientation
  • A strong blend of business and technical knowledge to work with various customers and stakeholders
  • Ability to work autonomously and effectively within a distributed team

Benefits Include:

- Competitive compensation package consisting of salary ($120,000 - $150,000 per annum) and stock options

- Generous workation policy allowing up to 60 days of remote work per year in a different country

- Comprehensive learning and development budget

- Access to regular training sessions, Coursera, and Babbel courses

About Us:

We care about your growth and well-being. Our company values diversity, inclusivity, and equal opportunity for all employees.



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