Helpdesk Expert

6 days ago

Saint Vincent, Minnesota, Australia beBeeTechnical Full time $75,000 - $105,000

Job Title: Technical Support Specialist

We are seeking a skilled and experienced technical support specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring the highest level of service and quality in all aspects of your work.

About the Role:
  • Provide Level 1-2 IT support to end-users, escalating issues when required to relevant teams
  • Onsite and remote Level 2 and some Level 3 technical support across network, server, desktop hardware, mobile devices, software and peripheral devices
  • Understanding of Active Directory, DNS, DHCP, and group policy
  • Installing, upgrading and supporting desktop operating systems and application software
  • Supporting and maintaining desktops, mobile phones and other peripherals
Key Responsibilities:
  • Fulfilment and deployment of new or replacement hardware components, desktop and technology hardware and software components
  • Troubleshoot issues related to Systems, Applications, Software, Hardware or Networking
  • Provide remote support in a hosted environment supporting a broad range of business applications
  • Work on a broad range of technologies such as Windows OS, Office 365, Mac OS, IOS & Android, Routers, Wi-Fi, etc.
  • Adhere to SLAs with a strong customer focus
  • Accurately log, monitor and track service requests & incidents using Service Desk Management tool ServiceNow.
Requirements:
  • Minimum 2 years experience in a heavy customer focus position involving technical knowledge and supporting an organisation's products and services
  • Time-management skills in a like environment
  • Ability to provide phone support for all levels of the organisation
  • Ability to work independently with set tasks
  • Eager to learn new skills and develop own career
  • Good Problem solving and root cause analysis skills
  • Good documentation skills
  • Display passion, high performance, and a strong willingness to take ownership of tasks and responsibilities
  • Strong & clear communication skills
  • Previous experience in using ServiceNow as the ITSM tool or other ticket logging system
  • A genuine passion for technology and a willingness to learn
Benefits:
  • Competitive remuneration + Super
  • Fitness Passport Discount – Access to a network of Gyms across AUS from $15 P/W
  • Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
  • Modernised Paid Parental Leave
  • Veterans Leave
  • Novated Lease options
  • Family support through our partnership with Parents at Work
  • Personal & professional training development opportunities
  • Sonder – Wellbeing & Support Partner