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In this full-time Information Technology role, you will be the first point of contact for customers seeking assistance with Firmable's platform. As a technical expert, you will provide high-quality support, share valuable insights, and troubleshoot issues to ensure customer success.
Key Responsibilities- Provide technical support via various channels, including email, chat, calls, and video meetings.
- Collaborate with internal teams to resolve complex technical challenges.
- Document customer interactions, issues, and resolutions in our support system.
The ideal candidate will have a strong problem-solving skills, technical mindset, and ability to work independently and collaboratively in a fast-paced environment.
