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Store Communications Specialist
3 weeks ago
This role focuses on developing and executing clear communications to stores, supporting the rollout of new concepts and creating tools that enhance the in-store customer experience.
Key Responsibilities:- Review and publish business communications to stores
- Support new concept rollouts through effective communications and documentation
- Develop compliant ticket templates for stores to improve customer satisfaction
- Establish event guides and distribute them to stores to ensure consistency
- Build strong relationships with internal and external stakeholders to drive business outcomes
- Respond to store queries and foster a two-way communication culture
- Leadership experience in retail is beneficial
- Retail operational expertise
- Strong attention to detail
- Excellent written and verbal communication skills
- Flexibility and adaptability to change
- Ability to work under tight deadlines when required
- Proficiency in Microsoft Office programs and IT systems
Benefits:
We offer a range of benefits including generous team member discounts, access to lifestyle leave and volunteer leave, a supportive leadership network and opportunities for career growth.
