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Infrastructure Technology Specialist

2 months ago

Melbourne, Victoria, Australia ISelect Full time
About Us

i Select is a leading provider of comparison and purchasing services for insurance, utilities, and personal finance products. With over 20 years of experience, we have established ourselves as a one-stop destination for consumers seeking to compare and purchase a wide range of products.

Our Mission

We are passionate about making Australians' lives easier by saving them time, money, and effort. Our team of experts works tirelessly to provide consumers with the convenience of online comparison and the benefit of telephone-based advice and sales.

Job Summary

We are seeking a highly skilled Infrastructure Technology Specialist to join our technology team. As a key member of our team, you will play a critical role in supporting our critical services and ensuring their effective operation.

Main Responsibilities
  • Manage and support customer, digital, and integration platforms.
  • Ensure adherence to Service Level Agreements (SLAs) by triaging tickets, prioritizing tasks, and communicating effectively with stakeholders.
  • Collaborate with the security team to uphold IT security policies.
  • Support and manage i Select's infrastructure to maintain business stability.
  • Provide escalation support (level 2-3) to desktop support teams and assist with configuration management and back services.
  • Resolve incident problem tickets both independently and with other technology teams.
  • Provide technical expertise across both hardware and software.
Requirements
  • 4+ years of experience in enterprise infrastructure support.
  • Level 2 / Level 3 escalated technical and infrastructure support.
  • Apple Mac experience is essential.
  • Experience managing hardware components such as physical and virtual servers (Amazon AWS, Microsoft Azure, and on-prem VMware hybrid infrastructure platforms).
  • Deployment and maintenance of end-user technology using Intune & JAMF (bonus) configuration management suites.
  • Administration and management of On-Prem Active Directory, Office365 / Messaging & Azure environment.
  • TIL Foundation certificate is preferred.
  • Network fundamentals such as CCNA/P or equivalent.
  • Experience managing multiple vendors.
  • Excellent organizational and time management skills.
  • A good understanding of troubleshooting techniques and tools.
  • Strong communication and interpersonal skills.
What We Offer
  • Hybrid and flexible working arrangements.
  • Professional development opportunities, including access to the LinkedIn Learning Library and in-house learning academy.
  • Recharge days for when you need to take a break.
  • Referral bonus for successful referrals.
  • Salary packaging options.
  • Paid parental leave and return-to-work bonus.
  • Income protection insurance.
  • Wellbeing centre with access to education, support, and tools for a healthier and happier life.
  • Employee assistance program with access to qualified psychologists and coaches.
  • Rewards platform for instant discounts and cashback at hundreds of retailers.