Business Development Director

5 days ago

City of Glen Eira, Australia Glen Eira City Council Full time
About Us

Glen Eira City Council is a leading provider of community services in Melbourne's south-east. We are committed to delivering high-quality programs and services that enhance the lives of our residents.

Job Summary

We are seeking an experienced Business Services Manager to join our team at Glen Eira Leisure. As a key member of our leadership team, you will play a pivotal role in driving the success of our organization.

Key Responsibilities:
  • Team Leadership: Oversee the People Development, Risk and Compliance, Innovation and Administration, and Customer Experience teams, fostering a high-performing and collaborative environment.
  • Strategic Execution: Oversee the execution of the GEL business plan relevant to your teams, ensuring alignment with our strategic goals and contributing to our overall success.
  • Operational Support: Provide essential support to the General Manager of Glen Eira Leisure in the day-to-day operations of our facilities and services, ensuring smooth and effective management.
  • Performance Management: Ensure your teams meet or exceed KPIs, drive continuous improvement, and maintain high standards of service and compliance.
  • Standards Development: Continually develop and enhance the performance and standards of your teams, programs, and services to position Glen Eira Leisure as an industry leader.
  • Audit Compliance: Ensure all required audits are conducted promptly and meet the minimum KPIs set out in the GEL Business Plan, maintaining rigorous standards of accountability and performance.
  • Customer Engagement: Manage dispute resolutions and ensure GEL's Customer Service Charter is upheld, providing exceptional service to all stakeholders.
Requirements:
  • Strong Leadership Skills: Proven ability to lead and motivate high-performing teams.
  • Strategic Thinking: Excellent strategic thinking and planning skills, with the ability to align teams and resources to achieve organizational objectives.
  • Business Acumen: Strong understanding of business principles and practices, with the ability to make informed decisions that drive results.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
  • Quality Focus: Demonstrated commitment to quality and customer satisfaction, with a focus on continuous improvement.
What We Offer:

As a valued member of our team, you can expect:

  • Competitive Salary: $120,000 - $150,000 per annum (dependent on experience).
  • Opportunities for Professional Growth: Access to ongoing training and development opportunities to enhance your skills and knowledge.
  • Diverse and Inclusive Work Environment: A supportive and inclusive work culture that values diversity and promotes equality.
  • Benefits Package: Comprehensive salary packaging options and other benefits to support your well-being.

We welcome applications from candidates who share our values and are passionate about delivering outstanding results. Apply now to take the next step in your career

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