Design Your Future: A Service Design Career

1 week ago

Sydney, New South Wales, Australia beBeeAccessibility Full time $71,170 - $79,322
Service Design Career Path

We are seeking forward-thinking graduates who bring innovative ideas to join our National Graduate Program - Service design stream.

This program is committed to providing an inclusive workplace where we value our staff for their unique qualities, ideas, and perspectives.

In the service design stream, we're looking for graduates with diverse backgrounds including accessibility, customer experience, design, digital experience, digital media, graphic design, human-centred design, interaction design, product design, service design, user experience, and user research.

Our role will support the delivery and operation of digital platforms and systems that enhance government service delivery for the community.

  • We apply evidence-based approaches to create accessible solutions based on users' needs, aims, and behaviour while meeting government standards and guidelines.
  • Applying user-centred and UX methodology to deliver enterprise outcomes and improvements for stakeholder and user experiences.
  • Participating in user research to design simple, effective, and accessible services and make recommendations to inform design solutions.
  • Conducting qualitative and quantitative user research to understand and define current and future user needs, behaviours, and motivations.
  • Helping develop design assets such as user flows, prototypes, and wireframes, as well as other assets for proof of concept, usability testing, and validation of designs with users.
  • Contributing to the development and continual enhancement of digital products.
  • Providing advice on digital accessibility, including conducting assessments against Web Content Accessibility Guidelines and other relevant standards.

This program offers a range of opportunities to shape your career in the public sector.

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