Whistleblower Call Taker

4 days ago

Melbourne, Victoria, Australia beBeeIntegrity Full time

Job Title:

Whistleblower Call Taker - Integrity Specialist

This role offers a unique opportunity to join a dedicated call-taking response team as an integrity specialist. The team provides an independent external reporting channel for employees to report serious misconduct within their workplace.

The role involves working closely with qualified professionals to answer whistleblower hotline calls, generate reports on behalf of clients, and undertake administrative tasks in the provision of the service.

Key Responsibilities:

  • Answering whistleblower hotline calls and obtaining relevant information from callers
  • Developing written reports for each call in accordance with quality standards
  • Leveraging the call management system for all process steps across the whistleblower call lifecycle
  • First-level quality checks of whistleblower disclosure reports
  • Client contact and support in the day-to-day operation of the service
  • Assessing the value of requirements and prioritizing a backlog to ensure work meets client deliverables

Requirements:

  • Tertiary qualification in a relevant field such as psychology, business management, accounting, commerce, or law
  • Sound working knowledge and experience in using Microsoft Office Suite
  • Working knowledge of confidentiality and independence issues
  • Experience working with customers and/or in a role requiring strong interpersonal skills
  • Attention to detail, problem-solving, and ability to think on your feet

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