Career Advancement Specialist

2 days ago

Brisbane, Queensland, Australia beBeeService Full time $93,356 - $104,617

Unlock Your Potential in a Dynamic Role

We are seeking a proactive and customer-focused individual to join our team as a Service Centre Senior Advisor. In this exciting role, you will serve as the primary point of contact for employee support and advice on operational and transactional matters.

As a key member of our service centre team, your responsibilities will include:

  1. Building Strong Relationships with Staff

Deliver high-quality customer service by building strong relationships with staff and providing timely and accurate resolutions to their inquiries.

Responding to Employee Requests

Respond promptly to low to medium complexity requests, ensuring timely and accurate resolutions and escalating complex matters to specialist teams when necessary.

Redirecting Complex Queries

Redirect more complex queries to the appropriate teams while keeping requesters informed of progress, thereby ensuring seamless communication and resolution.

Contributing to Continuous Improvement

Support continuous improvement initiatives by helping to transition services from self-service to tier 1 support, guiding users through available resources and service pathways.

This is an excellent opportunity for someone with strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences to make a meaningful impact in a collaborative and evolving environment.

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