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Vehicle Repair Consultant

2 weeks ago

Sydney, New South Wales, Australia Cars24 Full time

Cars24 is an exciting company that's changing the game in the used vehicle e-commerce platform market. With over US$1 billion in sales, we're a leader in our field, and we're committed to delivering exceptional customer experiences.

We're seeking a skilled Warranty Advisor to join our team for a fixed-term contract of 6 months. This role involves guiding customers through the warranty repair process, working closely with our workshop team, and being the primary point of contact for customer warranty claims.

Requirements:
  • At least 2-3 years' experience in customer service and/or servicing & repair management, or equivalent experience in the automotive industry with basic mechanical knowledge.
  • Excellent communication and interpersonal skills to effectively collaborate with customers and the workshop team.
  • The ability to act as a trusted advisor to customers, ensuring their warranty claims are handled efficiently and transparently.
  • A results-driven mindset and a passion for delivering exceptional customer experiences.
  • Flexibility to adapt to new technology platforms.
  • Willingsness to undergo a police and background check.
What We Offer:
  • A competitive full-time salary at market rates.
  • A comprehensive employee benefits package, including a monthly phone allowance and access to our employee assistance program.
  • Performance-based bonuses tied to your individual and team performance.
  • The opportunity to be part of a dynamic and fast-paced business that's pushing the boundaries of innovation in the automotive industry.
  • A supportive and inclusive work environment that values diversity and promotes collaboration.