Senior Technology Delivery Manager
3 days ago
The ideal candidate will be responsible for overseeing a team of skilled service professionals, including Technical Account Managers (TAMs), Dedicated Service Engineers (DSEs), and Storage Administrators. They will work closely with senior leadership to develop strategies that drive customer satisfaction and business growth.
This role requires strong cross-functional coordination with teams including engineering, product, and sales to ensure smooth operations and unified execution across teams.
Key responsibilities include:
- Providing guidance, mentorship, and expertise to direct reports.
- Aligning team priorities and goals directly with corporate objectives.
- Developing and executing strategies for Premium Services delivery.
- Driving collaborative efforts across functions.
- Contribute to talent identification and development guidelines.
To be successful in this role, candidates must have at least 10 years of overall IT experience, with a proven ability to define and improve Technical Support KPIs. A strong technical background in domains such as Storage/Networking/Linux/Public cloud is also essential.
Career Advancement OpportunitiesWe offer a dynamic and inclusive work environment that values innovation, collaboration, and customer satisfaction. As a leader in this role, you will have the opportunity to work with cutting-edge technology and make a meaningful impact on the company's growth and success.
Our company culture emphasizes accountability, bravery, collaboration, and customer-centricity. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels valued and empowered to succeed.
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