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Customer Service Professional
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We are seeking a highly motivated and customer-focused individual to join our team as a Fraud and Scams Response Centre Representative.
Key Responsibilities- Perform in-depth analysis of system detected Scam and Fraud cases via Inbound and Outbound calls.
- Analyse cases, strictly adhering to procedures, and make informed decisions.
- Build strong relationships with customers to ensure the right outcome.
- Liaise with different business units and stakeholders, prioritising customer interests.
- No formal qualification required, but strong customer service skills essential.
- Punctual, team player, eager to learn, and excellent phone etiquette required.
- Able to make on-the-spot judgment decisions and work in a fast-paced environment.
