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Change Management Specialist
4 weeks ago
Auto & General is a leading Australian insurer, providing innovative solutions to safeguard customers' futures. Our multi-award-winning brand, Budget Direct, delivers exceptional products and services through strategic partnerships with ING, Qantas, and Virgin Money.
Our MissionWe strive to be Australia's best insurer, driven by a culture of high performance and integrity. Our values underpin our interactions with customers, the community, and each other.
The RoleWe're seeking a skilled Change and Communication Analyst to join our Partnerships & Alliances team. As a key contributor, you'll use technical knowledge and subject matter expertise to understand business and technical issues, and develop effective change strategies.
Key Responsibilities- Support the team in delivering organizational change management, facilitating sustainable change, timely communication, and on-time delivery of requirements.
- Develop and manage change strategies, stakeholder engagement plans, communication plans, and training programs to ensure stakeholders and partners are fully consulted and involved.
- Own the development and execution of change, partner communications, dashboards, and engagement activities.
- Work closely with subject matter experts and business representatives to analyze and understand business needs, expectations, and constraints.
- Translate, elaborate, and document business outcomes for various audiences, including partner needs and how they align with the Partnership and Alliances strategy.
- Conduct stakeholder analysis and change impact assessments, including 'as is' and 'to be' business process impacts and change readiness assessments.
- Support the optimal achievement of planned change and reform benefits for key departmental and divisional change programs and projects.
- Contribute to the development of materials for project communications, engagement, and education, ensuring business changes and impacts are identified and understood.
- Contribute to the identification and execution of business engagement activities to improve awareness and commitment to project initiatives.
- Develop and maintain technical, process, and procedural knowledge base content relating to the Partnerships and Alliances business.
- Demonstrated ability to effectively engage stakeholders at all levels of the organization.
- Excellent communication skills, both written and verbal.
- Confidence in decision-making ability.
- Analytical skills and a high level of problem-solving.
- Excellent attention to detail.
- Ability to prioritize and coordinate activities collaboratively across departments for best business outcomes.
- Location: Our head office is conveniently based in Toowong Village shopping centre, with access to retail, restaurants, parking options, and public transport.
- Extra leave: Enjoy additional leave days, including a paid 'ME' day and one paid volunteer leave day annually.
- Paid parental leave: We support our new parents with paid parental leave and other benefits.
- Workplace giving: We offer workplace giving and will dollar-match your donations to registered charities.
- Development opportunities: We champion your development with internal programs and access to online courses.
- Employee discounts: You'll receive discounts on Budget Direct insurance products.
- Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes.
- Onsite facilities: Enjoy excellent end-of-trip facilities and private spaces for nursing mothers.
- Get social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events.
- Perks App: Access to an employee benefits and discounts app offering great discounts, offers, and programs.
