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Dental Clinic Coordinator
2 months ago
We are seeking a highly skilled and experienced Dental Clinic Coordinator to join our team at The University of Queensland. As a key member of our student-led dental clinic, you will play a critical role in supporting the establishment and ongoing management of our new clinic.
Key Responsibilities- Reception and Patient Coordination: Establish and maintain efficient reception processes, including scheduling appointments, processing payments, and record maintenance.
- Staff Training and Support: Lead and coordinate staff training, and provide support to students and staff in the clinic.
- Communication and Marketing: Coordinate communication with prospective and existing patients regarding the scope of services provided by the clinic.
- Technical Expertise: Demonstrate expertise in clinical practice software and patient management systems, and generate reports as required.
- Leadership and Management: Support the Clinic Manager in the allocation of work tasks and priorities, motivating team members to perform at a high standard.
- Operational Support: Prepare and clear away equipment, instruments, and materials used in the clinic, and oversee stock control of clinic stores, equipment, and supplies.
- Health and Safety: Deal competently and safely with hazardous or toxic waste or materials.
- Continuous Improvement: Maintain awareness of new developments and dental techniques, and share knowledge with team members.
The University of Queensland is a world-leading institution, renowned for its academic excellence, innovative research, and commitment to social responsibility. As a member of our professional staff cohort, you will have the opportunity to work alongside the brightest minds, contribute to activities that have a lasting impact on our community, and enjoy a range of benefits, including:
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- UQ Study for Staff
- Salary packaging options
We are seeking a candidate with:
- Completion of Certificate IV in Dental Assisting and relevant work experience as an Oral Health Receptionist and Dental Assistant (minimum 5 years), or an equivalent combination of experience and/or education and training.
- Demonstrated high level of accuracy and attention to detail.
- Proven ability to organise, schedule, and plan work to achieve pre-determined measures and criteria while allowing for fluctuations in clinic workload.
- Demonstrated experience in high-volume work environments where patient issues and situations that were stressful or sensitive were handled tactfully, diplomatically, and effectively.
- Experience with clinical practice software and patient management systems.
- Ability to work autonomously and independently, exercising judgment and initiative in accessing School support structures when required.
- Ability to represent the School in a professional and courteous manner and according to contemporary standards of clinical service in a high-volume/pressure environment.
- Excellent customer service skills and the ability to communicate with patients and students, including people from diverse cultural backgrounds, showing appropriate levels of empathy, respect, and confidentiality.
- Proven ability to lead and motivate staff members and students and work as part of a multi-disciplinary team.
