Quality Assurance Specialist Position

1 week ago

Sydney, New South Wales, Australia beBeeQuality Full time $80,000 - $120,000

Job Title:

Quality Assurance Specialist

We are seeking a skilled Quality Assurance specialist to lead our comprehensive quality assurance program, ensuring industry standards and customer satisfaction.

Main Responsibilities:

  • Design and deliver technical training modules for new hires and ongoing training for existing staff members
  • Conduct regular assessments to evaluate staff performance and training programs' effectiveness in meeting industry standards
  • Collaborate with the operations management team to align quality assurance standards and training programs with business goals
  • Lead, coach, and manage a team of quality assurance analysts and technical trainers
  • Analyse customer feedback and performance data to identify trends and implement quality improvement measures
  • Prepare and present detailed reports on team performance, training outcomes, and quality assurance metrics

Requirements:

  • Proven experience in designing and implementing effective training programs and quality assurance systems
  • Strong leadership and people management skills, with the ability to motivate and influence a diverse team
  • Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams
  • Analytical thinker with strong problem-solving skills and the ability to handle multiple tasks simultaneously
  • Proficiency in using customer service software, databases, and QA tools
  • Certification in Quality Assurance or Training & Development is a plus

Working Conditions:

The ideal candidate will be up-to-date with industry trends, legislative changes, and technologies, incorporating best practices into training and quality assurance initiatives.

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