Automotive Response Specialist

2 weeks ago


Perth, Western Australia RAC WA Full time
Role Overview

We are seeking a highly skilled and enthusiastic Automotive Response Specialist to join our team at RAC WA.

This is a dynamic opportunity for an experienced mechanic to provide exceptional service to motorists in need, working on a flexible rotating shift roster between 6:00am and 11:30pm, Monday to Sunday.

About the Role

The successful candidate will operate from a designated location, responding to roadside assistance events, providing on-the-spot mechanical repairs and assistance to RAC members.

  • Diagnose and troubleshoot a wide range of vehicle breakdowns and mechanical issues efficiently and accurately.
  • Utilize technical expertise to perform minor repairs and adjustments, including battery replacements, tyre changes, and jump-starts.
  • Deliver excellent customer service, ensuring members' safety and satisfaction during stressful situations.
  • Coordinate and liaise with additional resources when required, such as towing services or other specialized assistance.
  • Maintain comprehensive and up-to-date records of services provided, adhering to RAC's procedures and guidelines.

The role requires strong problem-solving skills, exceptional communication and interpersonal skills, and a valid driver's license with a clean driving record.

About You

To be successful in this role, you will have:

  • Experience as an automotive mechanic, with a strong background in diagnosing and repairing various vehicle makes and models.
  • Relevant trade qualification in automotive mechanics or similar field.
  • Exceptional problem-solving skills and the ability to think quickly on your feet.
  • Excellent communication and interpersonal skills to interact effectively with members and colleagues.
  • A customer-centric mindset and a passion for assisting others during challenging situations.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of approximately $85,000 per annum.
  • A benefits package that includes access to ongoing training and development programs, company-provided fully equipped and serviced vehicle, and more.
  • An opportunity to work with a supportive team in a dynamic and rewarding environment.
  • A chance to make a real difference in the community while advancing your career.
How to Apply

If you are passionate about delivering exceptional service and want to take your career to the next level, please submit your application via our online portal.



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