Supply Chain Operations Specialist
7 days ago
Workwear Group (WWG) is a leading player in the workwear industry, part of Wesfarmers Industrial & Safety, a division of Wesfarmers, one of Australia's top 20 ASX listed companies with over 100,000 employees.
We are a trusted partner in workwear solutions, manufacturing over seven million units each year. Our continuous investment in innovation, market knowledge, pioneering ideas, and sustainability practices sets us apart from others in the industry.
Job DescriptionWe're looking for a dedicated and detail-oriented Supply Chain Operations Specialist to join our team. In this role, you will be responsible for setting up and maintaining VA (Value Add) jobs once they receive customer approval. You will ensure our master data is accurate and manage customer orders with precision.
Your commitment to providing world-class customer service will support our sales and support teams, making their jobs easier and more efficient. You will also play a crucial role in ensuring our processes are followed, providing costings, linking styles, and managing value-add substitution processes.
Additional responsibilities include:
- Manage VA job set up and maintenance following customer approval, ensuring alignment with business expectations and KPIs.
- Collaborate with VA, Sales, and Support Teams to maintain data accuracy and integrity for value-add jobs.
- Handle inquiries from sales and support teams, providing world-class customer service and training as needed.
- Maintain the enquiries register for capacity planning and reporting.
- Coordinate with teams and suppliers to manage urgent, problem, and ageing orders, ensuring they meet KPIs.
- Assist with style linking and value-add substitution processes, ensuring timely order processing.
- Review and challenge local VA setup requests, advocating for offshore manufacturing when appropriate.
- Aid in the transition from local to offshore operations, supporting the Garment Technical Team with specifications and supplier development.
- Manage the delivery of samples and replacement stock orders, ensuring timely processing and delivery.
- Work with various teams to improve efficiency, reduce lead times and costs, and increase throughput
To succeed in this role, you will need:
- At least 5 years' experience in a similar business role.
- A deep understanding of end-to-end Supply Chain processes.
- Experience in Apparel, Textiles or Embroidery is highly regarded.
- Strong communication skills, both written and oral.
- Excellent work ethic.
- Good performance management skills and ability to resolve situations efficiently and effectively.
- Strong leadership, problem-solving, and analytic skills.
- Friendly and approachable with an unwavering focus on customer service [both internal and external].
- Self-motivated with the ability to manage own time and priorities to achieve goals.
- Strong communication skills both verbally and in writing at all levels.
- Strong stakeholder management skills.
- Strong eye for detail and accuracy.
We offer a competitive salary package, including a base salary of $85,000 - $110,000 per annum, depending on experience, plus a range of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
Our Wellbeing program, Thrive, includes activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
We Learn, a dedicated hub for all things learning and development, provides opportunities for growth and development.
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