Customer Experience Technology Specialist, Loyalty Operations
1 week ago
At Virgin Australia, we're on a mission to make flying better than 'nice'. We value real diversity and inclusion, in a big brand with big ambitions.
Job DescriptionWe're looking for a highly skilled System Specialist, Loyalty to join our team. As a key member of our Technology department, you'll be responsible for providing end-to-end functional expertise of loyalty systems.
Main Responsibilities- You will be the SME for loyalty technology and associated end-to-end processes.
- Meet regularly with your allocated division's relevant leaders and teams to understand their current and future business needs.
- End-to-end understanding of how the Loyalty division is using their technology.
- Work with the Loyalty division and technology support teams to quickly identify the cause of complex issues.
To be successful in this role, you'll need:
- Tertiary qualification in Information Systems or equivalent experience.
- At least 2 years' experience as a Systems Analyst/Systems Specialist/Platform Owner/Platform Analyst.
- Demonstrated experience with understanding and analysing business issues.
We offer a range of benefits, including:
- Discounted flights for you and your loved ones.
- A flexible, hybrid work style.
- One of Brisbane's most admired head office locations.
If you're passionate about delivering excellent customer experiences and have a strong technical background, we'd love to hear from you.
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