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IT Support Engineer

2 weeks ago

Sydney, New South Wales, Australia OVHcloud Full time

About the Role

We are seeking an experienced Datacenter IT Technician to join our team in Sydney, Australia.

The successful candidate will be responsible for managing all IT infrastructure in the data center, ensuring smooth operations and minimal downtime.

You will work closely with our customers, providing exceptional customer service and responding promptly to their inquiries.

In addition, you will be responsible for monitoring and managing alerts from our monitoring systems, escalating critical issues to senior technicians as needed.

Key requirements include:

  • Technical expertise in IT infrastructure management.
  • Excellent customer service skills.
  • Ability to follow and document internal procedures.
  • Basic knowledge of Microsoft Office.

What We Offer

We offer a competitive salary and benefits package, including:

  • Opportunities for career advancement.
  • Flexible working hours including evenings, weekends, and public holidays.
  • Ongoing training and professional development opportunities.