Customer Service Representative

7 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $70,000
Customer Service Representative

We are seeking an experienced Customer Service Representative to manage and resolve customer complaints. As a key member of our team, you will play a vital role in ensuring exceptional customer service standards.

This is a challenging yet rewarding opportunity for those who thrive in fast-paced environments and enjoy working with people. You will be responsible for communicating effectively with customers, addressing their concerns, and providing solutions that meet their needs.

  • Key Responsibilities:
  • Respond to customer inquiries and complaints via phone, email, or other channels
  • Investigate and resolve customer issues in a timely and professional manner
  • Provide product or service information to customers as needed
  • Work closely with internal teams to ensure seamless communication and resolution of customer issues
  • Requirements:
  • 1 year+ experience in customer-facing roles, preferably in complaints handling
  • Australian residency
  • Excellent communication, problem-solving, and organisational skills
  • Ability to work in a dynamic environment and adapt to changing priorities
  • Familiarity with Microsoft Office Suite (Word, Excel)

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