
Strategic Leadership Position
2 days ago
This leadership role offers a chance to shape and maintain a positive experience for every donor at our Donor Centres. As a manager, you will motivate the team, achieve collection targets and meet key performance indicators essential to securing Australia's blood supply.
With your leadership experience, you will draw on your skills to foster a culture of service excellence, coach and develop the team to drive continuous improvement and create a safe environment where employees feel cared for.
- Manage the quality and safety of blood donation and blood products
- Work alongside the team providing service excellence to our donors
- Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
- Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
- Effectively roster employees to meet donor attendance, skill mix and operational requirements
- Be a great change leader ensuring you explain the "why" and support change for your team
- Engaging and building relationships with internal and external stakeholders
To be successful in this role, you will need:
- Demonstrated experience managing a team in a customer focussed environment
- Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
- Motivation to lead and inspire a team to reach shared goals and key performance indicators
- Ability to foster and build internal and external stakeholder relationships
- A passion for coaching people, developing skills within your team members and identifying talent
- Positive nature, with the ability to empathise with donors and team members
- Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
- Highly committed to safety and quality
We offer a range of benefits including:
- Access to salary packaging with an option to package living expenses and meals/entertainment
- 14 weeks paid parental leave - no waiting period for either parent
- Ability to purchase additional annual leave
- Discounted private health cover with corporate benefits
- Discounted access to gyms and pools across Australia
- Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
Apply now to take the first step in your application process.
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