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Financial Services Professional
2 weeks ago
Customer Service Excellence
Job Description:
As a Customer Banking Specialist, you will play a key role in delivering exceptional customer service and building strong relationships with our clients. You will have in-depth conversations with customers to understand their banking needs and provide tailored solutions to meet those needs.
You will be responsible for supporting customers with enquiries, maintenance on accounts and processing applications for credit products. You will also complete financial health checks to assess customers' financial needs and identify any changes.
Key responsibilities include providing options for customers through education and demonstration of our in-branch technology and digital banking options, problem-solving and providing effective solutions while championing our processes and procedures, and driving a risk-adverse culture.
Required Skills and Qualifications:
To succeed in this role, you will need:
- Proven experience delivering exceptional customer service ideally in financial services, retail or hospitality
- Excellent communication skills and the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with us and improving the financial wellbeing and lives of our customers
Benefits:
We offer a range of benefits including competitive salary, opportunities for career growth and development, and a supportive team environment. We are committed to providing our employees with the tools and resources they need to succeed in their roles and achieve their career goals.
In addition, we offer a range of employee benefits including access to discounted banking services, wellness programs and staff recognition initiatives.
Others:
If you are interested in this opportunity, please submit your application. We look forward to hearing from you.
