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Client Relationship Manager
2 weeks ago
Snap Inc is a pioneering technology company that is redefining the way people live and communicate. We believe in empowering individuals to express themselves, learn from each other, and have fun together. Our flagship product, Snapchat, is a visual messaging app that enables users to connect with friends and family in a unique and creative way. In addition to Snapchat, we also offer Lens Studio, an augmented reality platform that powers immersive experiences across various services.
We are seeking a highly motivated Client Relationship Manager to join our dynamic team at Snap Inc. As a key member of our Account Management department, you will be responsible for growing and nurturing senior-level client relationships, analysing and optimising campaign performance, and strategically planning branded and performance video campaigns. You will work closely with our client partners and cross-functional teams to develop innovative digital campaigns that drive measurable ROI for our clients.
The ideal candidate will have a strong understanding of advertising platforms, performance metrics, and the digital ecosystem. You will possess impressive relationship-building skills, comfortable communicating with senior-level executives, and a deep understanding of media management within a biddable auction advertising environment. If you have a disability or special need that requires accommodation, please don't hesitate to reach out.
Snap Inc is committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion. We offer a comprehensive benefits package, including paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in our long-term success.
In this role, you will:
- Lead, manage, and proactively grow relationships with key clients and agency partners in your vertical pod.
- Partner with client partners and XFN teams throughout the RFP process to develop innovative, insight-driven digital campaigns on Snapchat.
- Proactively lead product update discussions, educate brands and agencies on Snap's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.
- Help onboard new account managers and account specialists, ensuring they understand best practices and key cross-functional relationships.
- Dive deep into campaign performance data; guide KPI driven measurement strategies, identify performance trends, optimise campaigns to achieve results, and provide recommendations for upsell opportunities.
- Increase adoption and engagement of Snap's self-service platform and auction-based tools, providing ongoing technical support and real-time analysis.
- Proactively develop best-in-class case studies that deliver a constantly evolving test-and-learn agenda across the category.
- Collaborate and partner with Account Management leadership and Sales leadership to ensure accounts and teams are resourced to maximise positive impact to the business.
