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Digital Transformation Leader
2 weeks ago
This position is with a general insurance underwriting agency that provides tailored business insurance solutions to general insurance brokers.
We believe businesses should have access to individualized insurance solutions. Our approach is far from one-size-fits-all, as we think outside the box to deliver responsive service, intuitive advice, and customized policy coverage.
The Digital Team Leader for the Liability Team is responsible for leading and coordinating digital initiatives that enhance underwriting efficiency, broker engagement, and service delivery across liability insurance products.
- Develop and drive the digital product vision and roadmap for underwriting platforms and tools.
- Collaborate with operations, technology, data teams to deliver scalable and compliant solutions.
- Provide strategic direction across the portfolio with a focus on industry, segment, and rate elasticity.
- Ensure consistent, compliant, and aligned underwriting practices with company policies.
- Lead, coach, and support a team of underwriters and analysts to achieve performance and service excellence.
- Foster a collaborative, inclusive, and high-trust team culture.
- Monitor team performance metrics and identify opportunities for improvement.
- Guarantee service level agreements (SLAs) and turnaround times are consistently met.
Key requirements include:
- Minimum 5 years relevant product-specific experience. Relevant insurance qualifications through a fellowship/associateship or equivalent. Previous management experience is desirable.
- In-depth knowledge of underwriting processes, risk assessment, and digital transformation.
- A strong understanding of portfolio steering within a digital workflow.
- Ability to provide professional-level service to intermediaries and ensure quality service to client groups.
- Strong communication and interpersonal skills.
- A passion for mentoring and developing a high-performance culture.
This agency offers a comprehensive benefits package including hybrid working arrangements, career advancement opportunities, and free company-provided insurances.
We value individuals based on their personalities, ethics, and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion, or disability.
