Senior Developer

2 days ago


Nathan, Australia Griffith University Full time

About the Opportunity

The Griffith University Service Management Program is a multi-year initiative focused on delivering an easy-to-access, easy-to-use service experience for students and staff. This program consists of three interdependent streams: Service Transition, Service Information Transition, and Knowledge Transition.

Job Description

We are seeking a skilled Senior Developer to play a pivotal role in developing and configuring enterprise solutions within the ServiceNow platform. The successful candidate will support the rollout of ServiceNow to every function of the University, across ~4,000 fulfillers and ~45,000 end users.

Key Responsibilities

      • Design, develop, and maintain solutions on the ServiceNow platform, with a focus on Customer Service Management (CSM), forms, workflows, and integrations.
      • Utilize ServiceNow, including proficiency in scripting languages such as JavaScript, HTML, CSS, and familiarity with REST/SOAP APIs, to build applications, forms, and reports.
      • Implement best practices for configuration and development to maintain and improve system performance.
      • Collaborate with internal teams and third-party vendors to integrate ServiceNow with other enterprise systems.
      • Oversee and support platform upgrades, ensuring minimal disruption to services.
      • Provide technical oversight, coach, and mentor platform engineers and developers.
      • Partner closely with the implementation partner to ensure consistency in design and development across the platform.
      • Support the transition of the ServiceNow platform to Business as Usual (BAU), ensuring workflows, forms, and integrations are fully operational.

About You

      • The successful candidate will hold a relevant qualification or progress towards postgraduate qualifications and extensive relevant experience or an equivalent combination of relevant experience and/or education/training.
      • Relevant certifications, such as ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, are a requirement.
      • Familiarity with Agile methodologies and DevOps principles is essential.

What We Can Offer

This is a fixed-term opportunity until 31/12/25 based at our Nathan campus. As Griffith is a multi-site University, you may be required to work across other campuses. A competitive salary will be negotiated with the preferred candidate.


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