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Customer Service Representative

1 month ago

Sydney, New South Wales, Australia Hudson Australia Full time

We are seeking a motivated and enthusiastic individual to join our team as a Customer Care Consultant. As a key member of our customer service team, you will play a vital role in delivering exceptional customer service and helping customers maximize their financial benefits.

About the Role:

  • Provide top-tier service to customers across various platforms, answering inquiries and resolving concerns in a courteous and professional manner.
  • Help customers discover extra products to maximize their salary benefits and educate them on how to use our self-service portal.
  • Investigate customer complaints and provide resolution where possible, before escalating to a supervisor.
  • Proactively assess the health of a customer account to ensure they are receiving the maximum salary packaging benefits.
  • Guide customers through using our self-service portal and assist with account changes and basic tax-related inquiries.

About You:

  • You will have prior experience in customer service roles and be comfortable working in a fast-paced call centre environment.
  • You will be able to hit multiple KPIs and have excellent communication skills, both written and verbal.
  • You will be confident in explaining financial concepts and helping customers understand their options.
  • You will have a knack for building rapport and upselling products where relevant.
  • You will be tech-savvy and comfortable navigating different systems.

Why Work with Us:

  • Our company is a leading salary packaging provider in Australia, specializing in offering workplace benefits that deliver genuine tax savings.
  • We offer a fun and energetic team environment with plenty of room to grow and develop your skills.
  • We are committed to delivering exceptional customer service and helping our customers maximize their financial benefits.