Retail Customer Service Representative

4 weeks ago


Canberra, ACT, Australia Australia Post Full time
About the Opportunity

Australia Post is seeking a Retail Customer Service Officer to join our team. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

About the Role
  • Casual relief role covering various locations in the Canberra region
  • 12 weeks of paid training, Monday to Friday, 25 hours per week, various shifts
  • Casual on-call as required after training - Monday to Friday, rotating shifts between the hours of 8.45am to 5.06pm
  • Adult Pay Rate $33.66 increases to $35.98 after 3 months training + 12% Superannuation
Key Responsibilities
  • Perform customer sales and service transactions with customers
  • Manage high-value transactions accurately (handling and processing cash, cheques, credit cards, and EFTPOS)
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties such as stocktaking and record maintenance
About You

You will be a friendly, enthusiastic, and reliable individual who loves working in a team environment. You will be ready to put the customer at the centre of everything you do to help make a difference in the community.

  • Have experience in customer service and/or cash handling
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift
How We'll Deliver for You
  • We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment, and safety
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more


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