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Team Coach

3 weeks ago

Sydney, New South Wales, Australia beBeePerformance Full time $96,000 - $124,000
Coaching Excellence Specialist

The purpose of the Coaching Excellence Specialist role is to equip customer-facing teams with knowledge, practical skills, and motivation to deliver an exceptional customer experience.

  • Implement coaching programs and strategies to elevate customer service performance.
  • Develop action plans with managers and team leaders to identify areas for improvement.
  • Schedule periodic training to ensure continuous development.

Leadership & Team Development:

Inspire and enable our customer-facing staff to deliver outstanding experiences that align with customer experience principles.

  • Partner with managers and team leaders to drive results-oriented cultures.
  • Facilitate team-building activities to foster collaboration and trust.

Customer Experience Advocate:

Champion a customer-centric mindset by role-modeling exceptional service and advocating for customers' needs.

  • Collaborate with stakeholders to design customer journey maps.
  • Develop insights to inform product and service enhancements.

Subject Matter Expertise:

Serve as the go-to expert for all customer experience-related matters, providing support and guidance to the wider business.

  • Stay up-to-date on industry trends and best practices.
  • Share expertise through workshops, webinars, and internal communications.

Reporting & Presentation:

Prepare and present comprehensive reports on training and coaching activities, highlighting impact and opportunities to senior management.

  • Analyze data to measure coaching effectiveness.
  • Develop actionable recommendations to improve coaching outcomes.

What We're Looking For:

We seek a seasoned professional with:

  • Proven leadership skills to motivate and develop teams.
  • Expertise in quality management and performance improvement.
  • Ability to communicate complex ideas simply and effectively.

Our Values:

At our organization, we value:

  • Collaboration: We work together to achieve extraordinary results.
  • Balance: We strive for win-win outcomes that benefit both customers and employees.
  • Authenticity: We build genuine connections based on trust and respect.

Benefits:

We offer a diverse, values-driven environment with leadership that inspires success and rewards excellence.

  • Development opportunities and a supportive team.
  • Recognition through our reward and recognition program.
  • Flexible hybrid working, parental leave, and purchased leave options.

Additional Details:

  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.