Senior Leader: Consumer Experience

7 days ago

Canberra, ACT, Australia beBeeGovernance Full time $180,000 - $220,000

Drive operational excellence and elevate consumer experience at a leading health organisation. As Group Executive, Consumer Experience & Operational Excellence, you will lead the development of a whole-of-operational excellence strategy, champion a culture of high performance, continuous improvement, and consumer focus.

About the Role
  • Develop and lead a whole-of-operational excellence strategy that aligns with the organisation's mission and strategic priorities.
  • Champion a culture of high performance, continuous improvement, and consumer focus.
  • Cultivate effective partnerships with internal stakeholders and external partners to ensure the sustainability and impact of funded initiatives.

You will have a passion for consumer-centred service, operational excellence, and governance. A proven track record in managing government contracts, service improvement, and strategic leadership is essential.

The ideal candidate will possess:

  • Tertiary qualifications in business, health administration, or a related field.
  • A minimum of 10 years' experience in senior leadership roles, preferably in health, not-for-profit or government sectors.
  • Proven expertise in leading complex, multi-disciplinary teams including contract and consumer operations.

This is an exciting opportunity to contribute to a purpose-driven team working towards creating lasting change for people living with diabetes and those at risk.

Key Responsibilities

Lead the Development of a Whole-of-Operational Excellence Strategy

Elevate consumer experience through the implementation of a comprehensive operational excellence strategy that aligns with the organisation's mission and strategic priorities.

Cultivate Effective Partnerships

Foster collaborative relationships with internal stakeholders and external partners to drive the sustainability and impact of funded initiatives.

Drive Operational Excellence

Promote a culture of high performance, continuous improvement, and consumer focus within the organisation.

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