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Quality Assurance Specialist
2 months ago
The Opportunity
EML is seeking a highly skilled Quality Assurance Specialist to drive the improvement of internal and external audit outcomes. As a key member of the Senior Leadership Team, you will work closely with Case Managers and Insurers to coordinate internal Quality Assurance and regulator audit responses. Your expertise will be instrumental in implementing continuous improvement activities arising from feedback from these audits, ultimately uplifting the overall quality and performance of the CTP claims team.
Your Responsibilities
- Develop and implement strategic direction, performance, and sustainability of the CTP claims teams, aligning with regulator requirements and EML's Claims Management model and objectives.
- Collaborate with host insurer, management, claims teams, and shared services to build and maintain productive internal and external relationships.
- Provide accurate and complete information, consistent and easy to understand, including options for addressing areas of remediation and processes, tools, and opportunities to rectify these issues.
- Act as a facilitator between Shared Services and Operations teams to ensure Quality and Improvement objectives are met.
About You
- Demonstrated experience working in a similar role with exposure to Quality Assurance requirements and working with regulators.
- Prior CTP claims management experience.
- Tertiary studies in Allied Health desirable.
- Strong customer service skills.
- Attention to detail and organisational skills.
About EML
EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We celebrate diversity and inclusion, and our culture is built on respect, integrity, and honesty. We offer career opportunities and great employee benefits, and we invest in our employees' professional development.
