Senior Customer Experience Manager

1 week ago

Brisbane, Queensland, Australia Tiffany & Co Full time

Experienced Operations Coordinator sought to manage customer repair and service orders, provide exceptional customer service, and develop ongoing relationships with clients. The ideal candidate will have a minimum of two years sales experience in a customer-focused environment and be able to work effectively in a dynamic team.

About the Role

  • Manage all aspects of customer service related to repairs, servicing orders, and call inquiries, ensuring timely resolution and high standards of quality.
  • Apply consultative selling skills and product knowledge to build strong customer relationships and drive sales growth.
  • Provide excellent follow-up service to support the development of long-term client relationships.

Your Skills and Qualifications

  • A minimum of two years sales experience in a customer-facing role, preferably in retail, hospitality, or aviation.
  • Solid attention to detail, problem-solving skills, and ability to multitask with ease.
  • Strong interpersonal skills and ability to work collaboratively with colleagues.
  • Flexibility to work traditional retail hours, including weekdays, weekends, late nights, and holidays.

Why Tiffany & Co.?

  • Competitive salary package, employee discounts, and milestone gifts.
  • Dynamic, caring, and fun team environment focused on wellbeing, innovation, and growth.
  • Endless career opportunities with the largest luxury group, LVMH.
  • Professional growth and development opportunities, individual up-skilling, and mentoring from an experienced management team.

The estimated annual salary for this position is $60,000-$80,000, depending on location and experience.

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