Medical Centre Operations Coordinator
1 month ago
We're a leading healthcare provider with a strong commitment to delivering high-quality patient care. Our team is dedicated to making a positive impact on the lives of our patients and the wider community.
The OpportunityWe're seeking a highly motivated and organized Part Time 2IC to join our team at our Robina medical centre. As a key member of our front desk team, you'll be responsible for providing exceptional customer service, managing administrative tasks, and supporting our doctors and medical staff.
Key Responsibilities- Provide exceptional customer service to patients, including welcoming them into the centre, collecting and entering patient details, and answering telephone calls and enquiries.
- Manage administrative tasks, including scheduling appointments, maintaining patient records, and performing general administrative duties.
- Support our doctors and medical staff with day-to-day operations, including preparing patient files, ordering supplies, and maintaining a clean and organized workspace.
- Foster professional working relationships with team members, patients, and medical staff, promoting a positive and respectful work environment.
- Maintain compliance with organisational policies and procedures, ensuring the highest standards of patient care and confidentiality.
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive hourly rate and a range of employee benefits to support your mental and physical wellbeing.
- The chance to make a real difference in the lives of our patients and the wider community.
- Previous team leadership experience within a customer service role.
- Excellent written and verbal communication skills, with the ability to work well under pressure.
- Excellent customer service skills, with a focus on providing a positive and respectful experience for patients.
- Proficient computer skills, with knowledge of Pracsoft/MedTech advantageous.
- Excellent time-management skills and the ability to multi-task, with a focus on prioritizing tasks and meeting deadlines.
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