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IT Service Desk Technician

2 weeks ago

Brisbane, Queensland, Australia Acworth Recruitment Full time
Level 2 Service Desk Technician

A dynamic opportunity for an experienced Helpdesk Professional to join our team as a Level 2 Service Desk Technician.

This role offers a unique blend of remote work and onsite client support in Brisbane, providing a chance to build your career in ICT while contributing to our award-winning MSP.

You will be part of a supportive team that values continuous learning and professional development.

About the Business:

C3 Group is a leading provider of ICT Managed Services, serving clients across the east coast of Australia.

We prioritize our clients' needs, delivering tailored solutions that meet their business objectives.

About You:

We are looking for a motivated individual with a passion for technology and a customer-centric approach.

To succeed in this role, you must possess excellent communication skills, a strong sense of responsibility, and a willingness to adapt to new challenges.

Your Key Responsibilities:

  • Respond to incoming requests with a high level of customer service, resolving issues efficiently and effectively.
  • Collaborate with senior engineers to identify root causes and implement resolutions.
  • Support project implementation at client sites in the Brisbane area, leveraging your problem-solving skills to drive success.

What You Will Bring:

  • Experience working with a Managed Services Provider is essential, demonstrating your ability to deliver exceptional customer service.
  • Strong technical skills, including hands-on experience with IT systems, Microsoft Windows, and cloud-based technologies.
  • A desire to develop your technical knowledge and skills within a rapidly changing technological landscape.