IT Support Solutions Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeIT Full time $95,000 - $115,000

Support IT Solutions Specialist

You will be the primary point of contact for IT support queries, providing exceptional service and technical troubleshooting across various platforms. As an IT Service Desk and Field Support Officer, your role is to maintain and improve our service desk knowledge base and field support processes.

Key Responsibilities:

  • Provide technical assistance and support across hardware, software, mobile, and desktop systems
  • Escalate complex issues to the broader IT team for resolution
  • Maintain accurate records and documentation of support interactions
  • Collaborate with the IT team to identify and implement process improvements
  • Travel between offices to provide on-site support

Required Skills and Qualifications:

  • Experience in a similar IT support or service desk role
  • Solid understanding of Windows OS, desktop environments, MFDs, mobile devices, and networking fundamentals
  • Proficiency in tools like Jira, JAMF, and Intune
  • Strong communication and customer service skills
  • A proactive attitude and ability to work independently or as part of a team

Benefits:

  • Flexible working arrangement with option to work from home or office hubs
  • Discounted health insurance and travel insurance
  • Access to corporate fitness discounts, employee share plans, and short-term incentive program
  • Paid parental leave for all new parents

About Our Company:

We are committed to creating an inclusive environment where everyone has the autonomy to succeed. We welcome candidates from diverse backgrounds and encourage those living with disability, veterans, LGBTQIA+, and culturally diverse community members to apply.


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