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International Education Advisor

2 weeks ago

Sydney, New South Wales, Australia beBeeStudentAdvisor Full time $60,000 - $80,000
Job Description

We are seeking a dynamic and results-driven Student Adviser to join our team at our CBD campus. This is a challenging and varied role that provides opportunities for growth and development in the international education industry.

">Key Responsibilities:
  • Support students on-campus by advising on aspects such as cultural acclimatization and general academic issues.
  • Support student accommodation requests (i.e. Homestay and student residence).
  • Provide a special duty of care for under-age students with regular check-ins.
  • Prepare for new student intake (ELICOS & VET).
  • Facilitate academic and financial intervention and problem-solving (if required).
  • Support agents by answering phone calls, responding to questions about current student status and providing course information.
  • Act as a point of contact for walk-in students, conducting school tours and ensuring successful conversion.
  • Facilitate student extensions.
  • Issue Letter of Acceptance and COEs and work with the school's database system.
Other Responsibilities:
  • Answer the phone, transfer calls and take messages.
  • Help students with questions and problems and/or lead them to the correct department.
  • Update PRISMS site with relevant student information.
  • Assist the manager & academic director with assigned tasks.
  • Support reception (if required).
  • Attend general staff and team meetings and training sessions as assigned.
  • Ad-hoc National Student Services tasks (to be determined).
Required Skills and Qualifications

To succeed in this role, you will require:

  • Experience working in an international college and/or school.
  • Demonstrated customer service skills.
  • Outstanding organizational skills.
  • Excellent communication and interpersonal skills.
  • Excellent technical skills (database, Microsoft 365, PRISMS).
  • A passion for education and sensitivity to the cultural and language issues facing our overseas students.
  • Ability to work independently and as part of a team.
  • Fluency in written and spoken English is a must.
  • Japanese Speaker is a requirement for this position.
Benefits

This is a full-time position (38 hours per week) working Monday to Friday between the hours of 8am to 8pm. The position is based at our Sydney campus and does not have a working from home option. We offer a competitive salary and benefits package.

About Us

Our company builds lives and careers through education at our campuses in Australia and abroad. We pride ourselves on our inclusive, creative and energetic atmosphere. Our mission is to provide staff and students with transformative work and study experiences. We are looking for passionate and like-minded individuals to join our team.