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ICT Support Specialist

2 months ago

Canberra, ACT, Australia face2face Recruitment Full time
About the Role

The Diplomatic Academy (DAC) is seeking a skilled ICT Support Officer to join their team. As a key member of the DAC's ICT environment, you will be responsible for providing technical support, troubleshooting, and maintenance of hardware and software to ensure seamless delivery of courses.

Key Responsibilities
  • Provide technical support and troubleshooting for hardware and software issues
  • Ensure all ICT systems, particularly audio-visual equipment and software, function efficiently and effectively
  • Assist in providing end-user training and assistance on demand
  • Manage inventory and assets
  • Support projects as required
Requirements
  • Previous IT Service Desk experience
  • Working knowledge of corporate computer systems and audio-visual equipment
  • Ability to diagnose and resolve technical issues
  • Excellent communication skills and telephone manner
Desirable Skills
  • Knowledge of ITIL processes
  • Experience with Learning Management Systems

Face2face Recruitment is a leading recruitment agency, and we are excited to partner with the Diplomatic Academy to find the right candidate for this role. If you are a motivated and skilled ICT professional looking for a new challenge, please apply now.