Automotive Service Professional

2 weeks ago

Sunbury, Victoria, Australia AutoCareers Full time

About Us:

At AutoCareers, we pride ourselves on being a reputable automotive service provider committed to delivering top-notch customer satisfaction. Our team is dedicated to providing a fun, quick-paced, safe, and enjoyable workplace where no two days are the same.

Job Summary:

We are seeking a dedicated professional to provide exceptional customer service as an Automotive Service Advisor. The ideal candidate will have a passion for the automotive industry and a strong ability to build rapport with customers.

Responsibilities:

  • Greet and assist customers, providing a warm and welcoming environment
  • Act as a liaison between customers and the automotive technicians, ensuring effective communication and understanding of customer concerns
  • Listen attentively to customer inquiries, problems, and requests, and provide accurate information and guidance
  • Conduct vehicle inspections and accurately document customer concerns and vehicle conditions
  • Provide detailed service recommendations and estimates, ensuring transparency and customer satisfaction
  • Schedule appointments, coordinate with the service team, and ensure timely completion of services
  • Maintain a high level of customer service throughout the entire service process
  • Provide assistance in marketing for the growth of the business, including social media platforms

Qualifications and Experience:

  • Experience as an Automotive Service Advisor or similar customer service role within the automotive industry (Not Essential for automotive experience but the ability and passion to learn and broaden knowledge is key)
  • Strong interpersonal and communication skills, with the ability to build rapport with customers
  • Excellent problem-solving and organisational abilities to handle multiple customer requests efficiently
  • Ability to thrive in a fast-paced environment while maintaining a high level of professionalism and customer focus
  • Proficiency in computer systems and software relevant to the automotive service industry
  • Valid drivers licence and good driving record

How to Apply:

If you are a customer-oriented professional seeking a career opportunity in the automotive industry, we want to hear from you. To apply, please submit your resume and a cover letter highlighting your qualifications and dedication to providing excellent customer service.

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