Retail Operations Manager

2 weeks ago


Sydney, New South Wales, Australia T2 Tea Full time

About T2 Tea

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T2 Tea is a B Corp Certified Organisation, renowned for its extensive range of specialty teas from around the world. We're passionate about delivering exceptional customer experiences and empowering our customers to explore the art of brewing the perfect cup.

Our values – courage, curiosity, creativity, passion, generosity, and accountability – are at the heart of everything we do. We celebrate our team members' unique qualities and love the character they bring to the T2 brand.

About the Role

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  • As a Retail Operations Manager, you will oversee the day-to-day management of our retail store, including effective rostering, visual merchandising, managing deliveries and stock.">
  • You will lead and embed a culture that fosters a team of engaged product and brand ambassadors within your store.">
  • Drive exceptional customer service that translates into increased customer satisfaction and loyalty.">
  • Achieve sales targets and manage controllable costs.">
  • Ensure your store operates in accordance with T2 policy, processes, and guidelines communicated by your Line Manager and Support Office.">
  • Identify your team's development needs and motivate them to drive performance for future succession.">
  • Sunday and Monday off">

About You

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  • ">
  • You will inspire your team to deliver customer excellence in all facets of store operations.">
  • With a background in retail management, you will be passionate, commercially minded, and focused on delivering positive results.">
  • Have strong communication skills and excellent time management skills.">

The Perks

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  • ">
  • Competitive salary: $85,000 per annum">
  • Bonus earning potential with T2's Performance-Based Incentive Program + Monster Sales Monthly Incentive Program">
  • Enjoy up to 50% off all things brewing, storing, stirring, and sipping">
  • Swap Public Holidays Program">
  • T2 Heroes Awards: annual overseas tea trip">
  • Events Active Social Calendar">
  • Well-being Initiatives">
  • Employee Assistance Program (EAP)">

EEO Employer

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T2 Tea is an equal opportunities employer and welcomes applications from diverse candidates.


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