Principal Parts Specialist
2 weeks ago
We are seeking a highly experienced and motivated Parts Interpreter to join our team in Burwood, Melbourne.
- The successful candidate will own the phones, managing high-volume inbound and outbound calls, interpreting and quoting genuine OEM parts for our Audi, Hyundai, Suzuki, Isuzu Ute & Geely dealer network and trade customers.
- The ideal candidate will be a power user of PartsCheck, leveraging the real-time quoting platform to provide the correct part numbers, pricing, and competitive edge.
- We require someone who is skilled at diving into manufacturer EPCs and online portals to identify, source, and locate parts fast.
- The successful candidate will convert enquiries to sales by preparing quotes, raising orders in Auto-IT DMS, upselling accessories and add-ons.
- Deliver legendary service by hitting first-call-resolution targets and maintaining a friendly, solutions-focused tone every time.
- Manage high-volume inbound and outbound calls.
- Interpret and quote genuine OEM parts.
- Leverage PartsCheck to provide accurate part numbers and pricing.
- Dive into manufacturer EPCs and online portals to source and locate parts.
- Prepare quotes, raise orders in Auto-IT DMS, and upsell accessories and add-ons.
- Proven experience in a parts phone room, call centre, dealership parts counter, or trade hotline.
- Comfortable with EPCs, DMS (Auto-IT or Pentana), and Microsoft 365.
- PartsCheck proficiency is highly desirable but not essential - we will train the right candidate.
- A calm communicator who thrives on KPIs and multitasking.
- Modern call-centre hub at Burwood with sit/stand desks, dual-screen stations, and free street-side parking.
- Samsung tech discounts, subsidised gym, EAP, staff pricing on vehicles and servicing.
- Training Pathway and Growth opportunities provided.
- Joining a group that continues to grow and expand in the Auto industry.
- Supportive environment with ongoing feedback and guidance to ensure you succeed.
All employees must be entitled to work in Australia and will be required to complete an Australian Police Check as part of the recruitment process.
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