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About the Opportunity
We are seeking a highly skilled Senior Business Analyst to join our Dexus CRM team. As a key member of our team, you will play a vital role in the requirements gathering, process design, and delivery of capability in Dynamics 365 CRM system for key business stakeholders across Dexus.
Key Responsibilities
- Oversee, facilitate, and document requirements, scope, and business process for Dynamics 365 and additional reporting.
- Analyse business requirements, including recognising patterns and conceptualising processes.
- Act as the liaison between business stakeholders and CRM team to translate business requirements into solutions.
- Provide input into design and running requirements gathering workshops with stakeholders.
- Develop and execute test plans along with coordinating UAT.
- Oversee deployment of solutions to production and check with end-users the solution is working as designed.
- Monitor adoption of new solutions and identify ways to increase adoption and customer satisfaction.
About You
To be successful in this role, you will have a strong background in business analysis, with experience in financial services or funds management highly regarded. You will also have a proven ability to elicit information from senior stakeholders and facilitate decision making amongst groups.
Requirements
- Degree/Diploma/Certificate in an Information Technology related course.
- Extensive experience as a Senior Business Analyst.
- SCRUM Master certification.
- Previous experience with Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Automated Testing.
- Proficiency in Jira and Confluence.
- Knowledge of CRM, sales funnel, case management system, and marketing tools, preferably Dynamics 365.
Why Dexus?
Dexus is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.
Our Culture
We take pride in our values: rally to achieve together and build trust through action. As an employee of Dexus, you will benefit from:
- Flexible Working: Our hybrid work model lets you thrive both professionally and personally.
- Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days, and our holistic Safe and Well program.
- Continuous Growth: Enhance your career with professional development, memberships, and study assistance.
- Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2024.
- Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves.
